Hi all Is there any ways to set case status to DONE? and should we do that manually? Thanks asked 20.03.2017 at 08:53 trungdv |
There is no API to set the case status to DONE. A case is DONE when all tasks of the actual case are done. You have the opportunity to DESTROY answered 20.03.2017 at 10:11 Alex Suter ♦♦ Hi @Alex Suter ♦♦ My case is:
(21.03.2017 at 07:32)
trungdv
Hi @trungdv The logic is as follows: In the special case if task A1 is done, tasks of Task B1 and Task C1 must not be done anymore. From an user point of view I would like to see, that Task B1 and Task C1 are not really done - because nobody really did the work. They are destroyed. You also can destroy on task level But you have to ask you the following question: Is it a good solution to have parallel tasks, when some of them not have to be done, when another task is done? The user may do some unnecessary work.
(21.03.2017 at 11:12)
Alex Suter ♦♦
hi @Alex Suter ♦♦ I totally agree with you that we should set state to DESTROY, it's better than DONE in this situation. And anyway we can't set case status to DONE, right? I think another way is we can take advantage of boundary signal to clean up the Case. Thanks
(21.03.2017 at 11:31)
trungdv
Hi @trungdv No, you can't set status to DONE via API. Boundary signal would be a really nice solution for that. A Signal Boundary Event destroys an open task of an user if a signal code is received that matches the inscribed pattern.
(21.03.2017 at 11:55)
Alex Suter ♦♦
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Asked: 20.03.2017 at 08:53
Seen: 2,070 times
Last updated: 21.03.2017 at 12:06