Ivy 3.9 User Details loading very slow

HaraldWeber — Tue, 08 Aug 2017 09:59:55 -0400

On a customers installation the User Details in the workflow ui are loading very slow. About 50 seconds.

URL: http://localhost:8081/ivy/wf/Webapp/index.html?pageId=admin%2Fuserform&user=GFKLK

The AAA System is set to Active Directory. After a click on user details i wait 50 seconds and then the following line appears in the server log.

LogId	119510222
SessionId	199
LogLevel	5
LogTimestamp	2017-08-04 10:07:30.080
SequenceNumber	87
LogMessage	Open directory context to naming and directory server 'ldap://SOME_SERVER_ADDRESS'
LogDetailMessage	-> client: 0:0:0:0:0:0:0:1 SOME_SERVER_ADDRESS -> thread: http-8081-Processor5 Class: JndiAuthenticationAndAuthorization Method: getJndiContext

It seems that the server tries to get some information from the ldap server and runs in a timeout. After that the user details page is shown. Confusing is the part "client: 0:0:0:0:0:0:0:1". Its an ipv6 address. Does the server try to fetch something via ipv6?

I disabled ipv6 in Windows but that didn't changed anything.

Have you seen a similar case? What can I do to investigate?

Server Info: Detail Version 3.9.52.5 (Version 3.9 Build 52 Patch 5) Build Date 21.11.2011

Questions Tagged With workflowui

Ivy 3.9 User Details loading very slow