Hello John Thank you for being so active in our community support channel. We appreciate that very much and are always there happy to help you. As Head of Product Management, I am very much interested in meeting all customer needs. Our core developers have already been able to help and support you with your technical concerns. Therefore I would like to take the opportunity to explain our support strategy in detail. This strategy was introduced about 3 years ago at the request of a large number of customers. So it is known to all customers and has proven itself accordingly. We distinguish between so-called "Long Term Support / LTS" versions, which appear every 18-24 months. During this period there are smaller updates for the LTS version, so called service releases (bugfixes). Our existing customers mostly use this version in order to be able to work on the system in the long term without major changes. Our support covers the latest LTS and one older. (October 2019: 6.0.x, 7.0.x ==> Version 8.0 will be released in mid November!. The naming is as follows: 6.0.x, 7.0.x, 8.0.x etc. At the same time there is the possibility to use so-called "Leading Edge / LE" versions. These are released every 3-6 months and already contain new features in contrast to LTS versions. In case of support only the latest LE version is covered (November 2019: Version 7.4). The naming is as follows: 7.3, 7.4, 8.1 etc, In order to satisfy all customers, we are not able to support the outdated LE version 7.3. I hope you understand this from the explanations and don't feel like we're forgetting our customers. I hope I was able to show you what our proven support and release strategy looks like. As a long-time and very close customer we also recommend to place inquiries in our support channel support@axonivy.com . Best regards, AndreasAndreas btw, the release strategy is public here: http://developer.axonivy.com/download#product-editions

Hello John Thank you for being so active in our community support channel. We appreciate that very much and are always there happy to help you. As Head of Product Management, I am very much interested in meeting all customer needs. Our core developers have already been able to help and support you with your technical concerns. Therefore I would like to take the opportunity to explain our support strategy in detail. This strategy was introduced about 3 years ago at the request of a large number of customers. So it is known to all customers and has proven itself accordingly. We distinguish between so-called "Long Term Support / LTS" versions, which appear every 18-24 months. During this period there are smaller updates for the LTS version, so called service releases (bugfixes). Our existing customers mostly use this version in order to be able to work on the system in the long term without major changes. Our support covers the latest LTS and one older. (October 2019: 6.0.x, 7.0.x ==> Version 8.0 will be released in mid November!. The naming is as follows: 6.0.x, 7.0.x, 8.0.x etc. At the same time there is the possibility to use so-called "Leading Edge / LE" versions. These are released every 3-6 months and already contain new features in contrast to LTS versions. In case of support only the latest LE version is covered (November 2019: Version 7.4). The naming is as follows: 7.3, 7.4, 8.1 etc, In order to satisfy all customers, we are not able to support the outdated LE version 7.3. I hope you understand this from the explanations and don't feel like we're forgetting our customers. I hope I was able to show you what our proven support and release strategy looks like. As a long-time and very close customer we also recommend to place inquiries in our support channel support@axonivy.com . Best regards, Andreas