Hi Fotini
Axon.ivy logs this error when a process is running longer than 5 minutes (if the process is started by a user over a http request). The error should give a hint that something might be wrong. Normally, a process should not run that long because the user wants a feedback in seconds and not minutes. The cause of the long running process can be manifold:
- An endless loop in your process
- A call to a third party system that takes to much time (e.g. Webservice call)
- etc.
To prevent that a web service takes to long you can specify timeouts on the web service call. If you use CXF (>= 7.1) you can specify the following timeout properties:
- javax.xml.ws.client.receiveTimeout (default is 1 minute)
- javax.xml.ws.client.connectionTimeout (default is 30 seconds)
If you use Axis2 you can specify the following timeout property:
- timeout.timeInSeconds (there is no default value for this property. This means there is not no timeout by default here)
If you use Axon.ivy < 7.1 you can specify the timeout on the inscription mask directly. See Tab *WS* group *Errors* and field *Timeout in seconds*.
Hope this helps
Regards
Reto Weiss, Axon.ivy Support
