You need to start the JVisualVM with the same user thas that is used to start the engine service. See the service properties in the "Log on" tab. ![alt text][1] In most cases it is sufficient to right click on the jvisualvm binary an run it as administrator. Otherwise you can use "runas" to start a windows process with as a special user. ![alt text][1] [1]: http://answers.axonivy.com/upfiles/serviceAccount.PNG

You need to start the JVisualVM with the same user thas is used to start the engine service. See the service properties in the "Log on" tab. In most cases it is sufficient to right click on the jvisualvm binary an run it as administrator.administrator. Otherwise you can use "runas" to start a windows process with as a special user. ![alt text][1] [1]: http://answers.axonivy.com/upfiles/serviceAccount.PNG

You need to start the JVisualVM with the same user thas is used to start the engine service. See the service properties in the "Log on" tab. In most cases it is sufficient to right click on the jvisualvm binary an run it as administrator. ![alt text][1] [1]: http://answers.axonivy.com/upfiles/serviceAccount.PNG