https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder<p>When I create a new task, the email notification will be send for approve user. Is it impossible to send an email reminder for a user after one week if approve user doesn't process on the new task?</p>enThu, 03 Jul 2014 03:30:09 -0400https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder#837<p><a href="/users/8/adrian-imfeld/"><a href="/users/8/adrian-imfeld/">@Adrian</a></a> : I did it same your way and it worked fine. Thanks for your support</p>rootdnThu, 03 Jul 2014 03:30:09 -0400https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder#837https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder#833<p>That will lead to a new IvyTask. Normally it is not a problem, but you will see it for example in the Ivy Server history.</p>Adrian ImfeldWed, 02 Jul 2014 14:31:26 -0400https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder#833https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder/832<p>You have to implement that behavior, but it is easy to do.</p> <ol> <li>Create an Exception Start next to the Task, name it and connect it to your Task element</li> <li>Define an expiry time on the Task (field timeout in the lower section of taskdefinition)</li> <li>Choose the createt Exception in the next field</li> </ol> <p>Like this you are define escalations. <br> With placeholders (process variables) you could define the next, new taskholder <br> Between the connection of the Exception to the Task, you could do other things like sending another mail to someone else with an E-Mail Step.</p>Adrian ImfeldWed, 02 Jul 2014 14:28:05 -0400https://answers.axonivy.com/questions/831/how-to-send-an-email-reminder/832