When I create a new task, the email notification will be send for approve user. Is it impossible to send an email reminder for a user after one week if approve user doesn't process on the new task?

asked 02.07.2014 at 10:47

rootdn's gravatar image

accept rate: 0%

edited 02.07.2014 at 10:48

You have to implement that behavior, but it is easy to do.

  1. Create an Exception Start next to the Task, name it and connect it to your Task element
  2. Define an expiry time on the Task (field timeout in the lower section of taskdefinition)
  3. Choose the createt Exception in the next field

Like this you are define escalations.
With placeholders (process variables) you could define the next, new taskholder
Between the connection of the Exception to the Task, you could do other things like sending another mail to someone else with an E-Mail Step.


answered 02.07.2014 at 14:28

Adrian%20Imfeld's gravatar image

Adrian Imfeld
accept rate: 77%

That will lead to a new IvyTask. Normally it is not a problem, but you will see it for example in the Ivy Server history.

(02.07.2014 at 14:31) Adrian Imfeld Adrian%20Imfeld's gravatar image

@Adrian : I did it same your way and it worked fine. Thanks for your support

(03.07.2014 at 03:30) rootdn rootdn's gravatar image
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Asked: 02.07.2014 at 10:47

Seen: 1,521 times

Last updated: 03.07.2014 at 03:30