Hello everybody

We are working with ivy task and we have requirement to send an email to member for the case the date of the task creation was [x] days ago (user can configure this period).Actually we can do that request by using automatic process but i just saw some strange parts in ivy task (red border in below picture) it might have us. I don't have experience about that. What is it used for? We can use it for our requirement?

Anybody can help us?

Thanks you

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asked 23.06.2014 at 05:15

trungdv's gravatar image

trungdv
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accept rate: 52%

edited 23.06.2014 at 09:51

Reguel%20Wermelinger's gravatar image

Reguel Werme... ♦♦
6.9k11239


The expiry inscription can be used to define what happens when the user does not pick up a task over a period of time. Please consult the Designer Guide for more information about expiry inscriptions in the task tab: ExpiryInscription

So, yes to me that sounds like you could use it for your requirement. You could define a responsible role/user that has to pick up the task when the initially assigned user did not pick up the task after a period of time. Furthermore you could throw an ExpiryException and implement a detailed expiry handling process with an exception start element.

Another remark: It often makes sense to calculate the expiry time based on business calendar settings instead of hard coded time periods. E.g. if you want to ensure that the task is picked during the next 3 working days (to keep an SLA). So the time-out time could often be easily calculated with the business calendar API that is aware of non-working times (weekends, night, national holidays, etc.). If you care about that feature, consult the server guide for business time administration reference. Or the public API of IDefaultBusinessCalendar for the implementation reference.

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answered 23.06.2014 at 09:50

Reguel%20Wermelinger's gravatar image

Reguel Werme... ♦♦
6.9k11239
accept rate: 70%

edited 23.06.2014 at 10:02

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Asked: 23.06.2014 at 05:15

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Last updated: 23.06.2014 at 10:02