Answers to: How can we customize the the Email Notification on task assignement?

Comment by Reguel Wermelinger on Reguel Wermelinger's answer

Reguel Wermelinger — Wed, 08 Apr 2020 05:11:38 -0400

Hi Alex, as of today there is no easy way to change the 'receiver' of a task mail. But we are aware of this issue and have a story on our roadmap to improve it. > XIVY-2443 Send task notification mails to group mailbox if task is assigned to a role . Currently this story is planned for release 9.1.

Some customers disable the standard ActiveDirectory synchronization to setup the group mailbox as mail address on a user. Then the AD import is completely based on customized code. Even though we have beans to help you with that, I'd not really recommend that for anyone.

Comment by a_v_a on Reguel Wermelinger's answer

a_v_a — Tue, 07 Apr 2020 05:11:02 -0400

I have one further question, what if we need to send this mail to a group mailbox, that is defined in the role as additional property. It has to be send just once, how would you implement that? Thanks again for your help! Alex

Comment by a_v_a on Reguel Wermelinger's answer

a_v_a — Tue, 07 Apr 2020 03:59:18 -0400

Hi Reguel, Thanks a lot for your help :)

Best regards, Alex

Answer by Reguel Wermelinger

Reguel Wermelinger — Tue, 07 Apr 2020 03:52:27 -0400

You can customize the receivers in a limited way.

Task mails must be enabled for potential receivers: either on user level / or globally on the app ( https://developer.axonivy.com/doc/8.0/engine-guide/configuration/email.html#config-email )

... you can exclude a set of users from the list of receivers. Just lead their process path to a normal taskEnd ... instead of showing an endpage. You can decide this easily in an alternative condition....