https://answers.axonivy.com/questions/3435/endless-loop-when-calling-a-webservice<p>When calling an external Webservice we get a log of type: "The following requests seems to loop endless or are blocked:"</p> <p>According to an answer in another post:</p> <p>The endless loop logs occur when:</p> <ul> <li>a normal user request is running for longer than 5 minutes</li> <li>a system user task is running longer than 1 hour</li> </ul> <p>How could be provoke such an error? And how could we prevent such an error when it occurs on a WebService call? Maybe by defining a Timeout on the Webservice call? Does a default timeout for the WS Call exist?</p>enFri, 21 Sep 2018 03:04:27 -0400https://answers.axonivy.com/questions/3435/endless-loop-when-calling-a-webservice#3437<p>Thank you a lot Reto, yes this helps!</p>Fotini KalantidouFri, 21 Sep 2018 03:04:27 -0400https://answers.axonivy.com/questions/3435/endless-loop-when-calling-a-webservice#3437https://answers.axonivy.com/questions/3435/endless-loop-when-calling-a-webservice/3436<p>Hi Fotini</p> <p>Axon.ivy logs this error when a process is running longer than 5 minutes (if the process is started by a user over a http request). The error should give a hint that something might be wrong. Normally, a process should not run that long because the user wants a feedback in seconds and not minutes. The cause of the long running process can be manifold:</p> <ul> <li>An endless loop in your process</li> <li>A call to a third party system that takes to much time (e.g. Webservice call)</li> <li>etc.</li> </ul> <p>To prevent that a web service takes to long you can specify timeouts on the web service call. If you use CXF (&gt;= 7.1) you can specify the following timeout properties: - javax.xml.ws.client.receiveTimeout (default is 1 minute) - javax.xml.ws.client.connectionTimeout (default is 30 seconds)</p> <p>If you use Axis2 you can specify the following timeout property:</p> <ul> <li>timeout.timeInSeconds (there is no default value for this property. This means there is no timeout by default here)</li> </ul> <p>If you use Axon.ivy &lt; 7.1 you can specify the timeout on the inscription mask directly. See Tab <em>WS</em> group <em>Errors</em> and field <em>Timeout in seconds</em>.</p> <p>Hope this helps</p> <p>Regards Reto Weiss, Axon.ivy Support</p>Reto WeissFri, 21 Sep 2018 02:56:30 -0400https://answers.axonivy.com/questions/3435/endless-loop-when-calling-a-webservice/3436