Hello everyone, I have a user task, and each time there is task created an mail is sent to the responsible. My question is: is there a way to avoid sending the mail in some scenarios but the task still should be created?

Thank you :)

asked 29.01 at 03:11

imoteb's gravatar image

imoteb
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accept rate: 0%


Hi

There are settings available that control if a mail should be sent or not. You can disable mail notification on application level (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-applicationdefaults) or individually on each user (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-users).

Moreover, you can decide for each task if a mail should be sent or not by implementing your own mail notification process (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-emailnotification). If a mail notification process ends with an End Page process element the content of the End Page will be sent as mail to the users that can work on the task. If the process ends with an End process element no mail will be sent at all. By using an Alternative process element you can therefore decide for each task if a mail should be sent (End Page or not (End).

Regards

Reto Weiss, Axon.ivy Support

link

answered 29.01 at 08:28

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Reto Weiss ♦♦
4.3k172450
accept rate: 73%

Thank you so much ! It solved my problem, I took the approach with ending "End process" instead of the "End page"

(30.01 at 03:43) imoteb imoteb's gravatar image
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Asked: 29.01 at 03:11

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Last updated: 30.01 at 03:43