Hello everyone, I have a user task, and each time there is task created an mail is sent to the responsible. My question is: is there a way to avoid sending the mail in some scenarios but the task still should be created?

Thank you :)

asked 29.01.2018 at 03:11

imoteb's gravatar image

accept rate: 0%


There are settings available that control if a mail should be sent or not. You can disable mail notification on application level (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-applicationdefaults) or individually on each user (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-users).

Moreover, you can decide for each task if a mail should be sent or not by implementing your own mail notification process (See https://developer.axonivy.com/doc/latest/EngineGuideHtml/administration.html#administration-emailnotification). If a mail notification process ends with an End Page process element the content of the End Page will be sent as mail to the users that can work on the task. If the process ends with an End process element no mail will be sent at all. By using an Alternative process element you can therefore decide for each task if a mail should be sent (End Page or not (End).


Reto Weiss, Axon.ivy Support


answered 29.01.2018 at 08:28

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Reto Weiss ♦♦
accept rate: 74%

Thank you so much ! It solved my problem, I took the approach with ending "End process" instead of the "End page"

(30.01.2018 at 03:43) imoteb imoteb's gravatar image

Is it also possible to configure task mail notification on role level? This is a customer specific requirement on one installation - so I want to avoid to solve this problem in the process model. I was thinking of the system permission on the specific role.

Thank you for feedback. Best, Stefan


answered 05.11.2019 at 04:25

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Stefan Fischer
accept rate: 0%

Hi This is not possible yet, but there is already a Jira Issue (XIVY-2443) for this. It is planned to be implemented for Ivy 8.1. Regards, Denis

(05.11.2019 at 06:16) Denis Huelin ♦ Denis%20Huelin's gravatar image
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Asked: 29.01.2018 at 03:11

Seen: 1,717 times

Last updated: 05.11.2019 at 06:16