Can not login with synchronized user from active directory

The user is synchronized with the active directory, but I can not login with it. In the log there is the following message:

Caused by: javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-03100213, problem 2001 (NO_OBJECT), data 0, best match of:
    ''NULL]; remaining name '/'
    at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3160)
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3081)
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2888)
    at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1846)
    at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1769)
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:392)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:358)
    at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:276)
    at ch.ivyteam.ivy.security.internal.jndi.dircontext.LazyBindingDirContextAccess.search(LazyBindingDirContextAccess.java:47)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem$3$1.execute(JndiSecuritySystem.java:1063)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem$3$1.execute(JndiSecuritySystem.java:1)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem.execute(JndiSecuritySystem.java:613)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem$3.call(JndiSecuritySystem.java:1058)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem$3.call(JndiSecuritySystem.java:1)
    at ch.ivyteam.ivy.security.internal.jndi.JndiSecuritySystem.executeWithCachedContext(JndiSecuritySystem.java:637)